Ⅰ. Overview of Terms and Conditions
Thank you for using our platform (hereinafter "platform," "we," or "our").
By accessing, registering an account, placing an order, or using the platform in any other way, you confirm that you have read, understood, and agree to be bound by these terms and conditions.
If you disagree with any part of these terms, please stop using the platform.
Ⅱ. Scope of Services
Our platform currently provides services to users within Australia, including major metropolitan areas, most regions, and certain island areas, depending on logistics.
We may adjust the service coverage for operational or compliance reasons.
If your location is outside the service area, relevant orders may not be processed.
Ⅲ. Account Registration and Security
When registering an account or placing an order, you must provide accurate, complete, and up-to-date information.
You are responsible for safeguarding your account information and login credentials.
Any risks arising from your actions (e.g., information leakage or device loss) will be your responsibility.
If service interruptions occur due to system maintenance, technical issues, natural disasters, or other factors beyond our reasonable control, we will take reasonable steps to restore the service but are not liable for indirect impacts caused by such interruptions.
Ⅳ. Privacy and Data Protection
We may collect information such as your name, contact details, shipping address, order information, payment identifiers, and browsing history.
This information is primarily used for order processing, shipping, after-sales support, platform operations, and legal notifications.
Personal information will be handled in accordance with the Privacy Act 1988 and Australian Privacy Principles (APP).
We may use cookies and similar technologies to enhance user experience and platform functionality, and you can manage these technologies through your browser settings.
Our platform is not intended for users under 18 years old; if such information is detected, we will take appropriate measures to address it.
For more details, please refer to our Privacy Policy and Cookie Policy.
Ⅴ. Product Information
We make reasonable efforts to ensure the accuracy of product descriptions, images, specifications, and pricing.
Due to production batch or manufacturing differences, there may be slight variations in color, size, or packaging, which do not constitute defects.
Ⅵ. Pricing, Taxes, and Additional Fees
All prices include Australian VAT and customs duties.
We operate under a DDP (Delivered Duty Paid) shipping policy, where all costs are included in the price, and no additional payments are required at delivery.
Any import duties, shipping costs, or additional fees will be clearly stated on the order page.
Ⅶ. Orders and Payment
Once payment is completed, the order will enter processing and shipping stages.
Accepted payment methods include Visa and MasterCard.
The payment process is secured using encryption technology to reduce security risks.
In reasonable cases, such as suspected errors or unusual activity, we reserve the right to reject or cancel an order.
Ⅷ. Shipping and Delivery
Shipping method, time, and costs vary depending on the order details and delivery address.
Actual delivery times may be affected by carriers, weather conditions, traffic, or other factors beyond our control.
Any additional costs due to incorrect shipping information provided by the customer will be the customer's responsibility.
For more details, please refer to our Shipping Policy.
Ⅸ. Order Cancellation, Returns, and Exchanges
You may request order cancellation before the order is processed or shipped.
Once the order is shipped, cancellation is no longer possible, but returns can be requested after receipt.
Refunds will be submitted to the bank within 3 business days and should be received within 10-15 business days.
For further information, please refer to our Order Cancellation Policy and Return, Refund, and Exchange Policy.
Ⅹ. Acceptable Use
You agree to use the platform only for lawful and legitimate purposes.
Fraudulent activities, violations of third-party rights, or any disruptions to platform operations are prohibited.
If your actions cause damage or loss to the platform or third parties, you will be held accountable for the consequences.
Ⅺ. Intellectual Property and Limitation of Liability
All content on the platform, including text, images, logos, trademarks, and other materials, is protected by applicable intellectual property laws.
Unauthorized reproduction, distribution, or commercial use will constitute infringement.
To the extent permitted by law, we are reasonably liable for indirect losses or losses caused by factors beyond our control.
These terms are governed by Australian law.
In case of a dispute, both parties should attempt to resolve it through good-faith negotiations.
If negotiations fail, the dispute can be submitted to a court with jurisdiction in Australia.
Ⅻ. Contact Information
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Address: 812 TOMMY LEE COOK RD, PALMETTO, GA, 30268-1591
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Contact Number: +1(210) 336-9433
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Email: client@urbannestz.com
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Service Hours: Monday to Friday, 9 AM to 6 PM (Australia/Sydney, AEST/AEDT)
ⅩⅢ. Policy Updates
These terms and conditions are effective from the date of publication.
We may update these terms from time to time due to changes in law, operations, or technology.
Updated terms will be posted on the platform, and continued use of the platform signifies acceptance of the revised terms.