About Us

Ⅰ. Core Principles

• Price Transparency

  • Prices are final as displayed during checkout.

  • We aim to provide clear breakdowns of all costs to ensure customers have a complete understanding of their expenses.

• Practical Aesthetics: We consider design, functionality, and everyday usability when selecting and creating products.

• Convenient Shopping Experience: With clear product categories and intuitive layout, we help customers easily find what they need.

Ⅱ. Pricing and Delivery Information

• Prices are confirmed during checkout.

• Shipping and Delivery

  • We partner with DHL, FedEx, and UPS for reliable tracking.

  • Large furniture items undergo stability testing and are packaged with care.

• Taxes and Fees: All prices include service tax (10%) and duties, with no additional charges at checkout.

• Estimated Delivery Time: Delivery times may vary due to factors outside our control, such as logistics or weather conditions.

Ⅲ. Customer Rights

• In accordance with platform policies and Australian consumer law, customers can request returns, refunds, or exchanges within the specified period.

• We offer after-sales support tailored to product issues, with solutions based on specific cases.

• Customer service is available during business hours, with response times depending on the type of inquiry.

Ⅳ. Privacy and Data Protection

• We use encryption technology (TLS/SSL) to secure data transmissions.

• Personal information collection and usage comply with the Privacy Act 1988 and Australian Privacy Principles (APPs).

• The primary use of collected data is for order processing, customer support, and platform operation.

• For more information, please refer to our Privacy Policy and Cookie Policy.

Ⅴ. Contact Information

• Address: 812 TOMMY LEE COOK RD, PALMETTO, GA, 30268-1591

• Contact Number: +1(210) 336-9433

• Email: client@urbannestz.com

• Service Hours: Monday to Friday, 9 AM to 6 PM (Australia/Sydney, AEST/AEDT)