14-Day No-Reason Return and Exchange Policy
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Payment Methods

Ⅰ. Payment Methods and Process

To ensure a seamless payment experience for Australian customers, please read the following details about available payment methods, the payment process, and important considerations before placing an order.

Ⅱ. Available Payment Methods

  • Visa

  • Mastercard

The final amount will be as shown during the checkout process.

Currently, we do not support cash on delivery, bank transfers, or cryptocurrency payments.

Ⅲ. Payment Security

We implement reasonable measures to reduce payment risks, including:

  • Using TLS/SSL encryption to secure data during transmission.

  • Payments are processed through third-party gateways that comply with recognized industry security standards.

  • We do not store card details such as numbers, expiration dates, or CVV codes.

Despite these precautions, inherent risks exist with all online payment systems.

Ⅳ. Pricing and Fee Transparency

All prices include Australian Goods and Services Tax (GST), customs duties, and clearance fees (DDP delivery).

The final payment amount, including product price, taxes, and shipping costs, is clearly displayed at checkout, with no additional fees upon delivery.

Ⅴ. Payment Process

  1. Verify the selected products, shipping address, and total order amount.

  2. Choose your payment method (Visa or Mastercard).

  3. Enter the required payment details (card number, expiration date, and cardholder name).

  4. Submit and confirm your payment request.

  5. After payment completion, you will receive an order confirmation.

If payment fails, try using a different card or contact customer support for assistance.

Ⅵ. Refund Information

  • If approved, refunds will be processed back to the original payment method.

  • The refund will only be processed if the original card is valid.

  • Refund processing times and the time it takes for the funds to reach your account may vary depending on your bank or payment provider.

  • If you have not received a refund within a reasonable time frame, please first consult your card issuer or reach out to our after-sales support team for assistance.

Ⅶ. Contact Information

  • Address: 812 TOMMY LEE COOK RD, PALMETTO, GA, 30268-1591

  • Contact Number: +1(210) 336-9433

  • Email: client@urbannestz.com

  • Service Hours: Monday to Friday, 9 AM to 6 PM (Australia/Sydney, AEST/AEDT)