Return, Refund, and Exchange Policy

Ⅰ. Return and Exchange Policy Overview

Thank you for choosing our products.

We are committed to providing Australian customers with clear, reasonable, and transparent after-sales service.

Please carefully review this policy before submitting any return, refund, or exchange requests.

Ⅱ. Return and Exchange Period

Under Australian Consumer Law (ACL), you have the right to request a return, refund, or exchange within 14 days after receiving your product.

All return, refund, or exchange requests must be made within 14 days of receiving the product.

Requests made after this period will not be accepted.

Ⅲ. Conditions for Acceptance

Returns, refunds, or exchanges can be requested under the following conditions:

Appearance Defects: Obvious signs of wear or damage.
Quality Defects: Missing accessories or damaged original packaging.
Odour or Discolouration: Unusual smells or significant colour discrepancies.
Improper Handling: Damage occurring during shipping, assembly, or storage.
Product Modifications: Items that have been permanently altered or customised.
Incorrect Items: If the product received does not match the one ordered.
No Reason Return: Customers can return items without providing a specific reason.

Ⅳ. Return Request Process

To request a return or exchange, please contact our after-sales support team with the following information:

Once approved, we will send you a prepaid shipping label (PDF) and a link for downloading shipping instructions.

After receiving the label, please properly pack the item to be returned, print the label, and affix it to the package.

The prepaid label (PDF) is valid for 7 calendar days, so the item must be handed over to the designated carrier within that period.

Ⅴ. Return Conditions and Fees

Ⅵ. Refund and Exchange Processing

Exchange: Once we receive and confirm the condition of the returned item, the new product will be dispatched immediately with a tracking number.
Refund: After receiving and verifying the returned product, we will process the refund to the original payment method (e.g., Visa, MasterCard).
The refund should be received within 10-15 business days.
If there is a delay, please contact us with supporting evidence.

Ⅶ. Contact Information

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