Ⅰ. Pricing and Components
We operate under a Delivered Duty Paid (DDP) model, where all applicable taxes and fees are included in the price at the time of purchase.
The final amount due is the total displayed at checkout, with no additional payments required upon delivery.
Ⅱ. Price Transparency
At checkout, the main components of your order will be displayed:
-
Product price
-
Goods and Services Tax (GST) for Australia
-
Shipping cost
-
Customs duties and import fees
-
Customs clearance fees
The specific breakdown and amounts may vary depending on your order details and delivery address.
Ⅲ. Goods and Services Tax (GST) Information
In accordance with Australian law, orders shipped to Australia are subject to Goods and Services Tax (GST).
GST is included in the product price or the total checkout amount.
If tax rates or rules change, the price display will be adjusted accordingly.
Customers are not required to separately report GST amounts already included in the purchase.
Ⅳ. DDP Delivery
All orders are processed under the DDP model, meaning customs duties and taxes are paid before the items arrive in Australia, and no additional fees or customs clearance are required from the customer.
Shipping is provided by DHL, FedEx, and UPS, all of which support full tracking of your order.
If there are issues like incorrect address details, delivery failure, or customs inspection, our customer support will assist in resolving the situation promptly.
Ⅴ. Shipping, Costs, and Timing
-
Order Processing Time
-
Orders paid before 6:00 PM (AEST) will be processed the same day.
-
Orders paid after 6:00 PM (AEST) will be processed the following day.
-
Orders placed during weekends or public holidays will be processed on the next business day.
-
-
Estimated Delivery Time: The expected delivery time is 7-13 business days, with longer times possible for remote areas.
-
Shipping Fees
-
Orders of 140.00 AUD or more: Free shipping
-
Orders less than 140.00 AUD: 8.00 AUD flat shipping fee
-
If additional costs arise from incorrect shipping information provided by the customer, those fees will be the customer's responsibility.
Ⅵ. Customs Documentation
Each shipment will include a commercial invoice and any necessary customs clearance documentation:
-
Commercial invoice (either electronic or physical)
-
Import or shipping declarations
-
Required labels or information for the destination market
Ⅶ. Invoices and Settlement Information
Customers can view the following details at checkout or after order completion:
-
Total order amount
-
Displayed taxes and shipping costs
The platform will issue an electronic invoice for after-sales inquiries, returns, or personal reference.
Ⅷ. Scope of Policy
This policy applies to orders within mainland Australia.
Deliveries can be made to some islands or remote areas within Australia, depending on logistics availability.
Ⅸ. Contact Information
-
Address: 812 TOMMY LEE COOK RD, PALMETTO, GA, 30268-1591
-
Contact Number: +1(210) 336-9433
-
Email: client@urbannestz.com
-
Service Hours: Monday to Friday, 9 AM to 6 PM (Australia/Sydney, AEST/AEDT)