Ⅰ. Privacy Policy Overview
Thank you for using our website and services.
We respect your privacy and are committed to handling your personal information in accordance with applicable Australian privacy laws and industry standards.
By accessing or using this website (including mobile access), you confirm that you have read and understood this privacy policy.
Ⅱ. Scope of this Policy
This privacy policy applies to all interactions you have with this website, including but not limited to:
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Browsing, searching, and using website content
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Ordering, payment, shipping, and after-sales services
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Contacting customer support or submitting inquiries
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Handling returns, refunds, exchanges, and dispute resolutions
Important Notice:
This website is only intended for users aged 18 and above.
We do not intentionally collect personal information from minors.
If such information is discovered, we will take reasonable steps to delete or anonymize it.
Ⅲ. Types of Information We Collect
We collect personal information only when it is reasonably necessary, including:
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Information You Provide Directly:
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Name
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Phone number
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Email address
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Shipping and billing addresses
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Order and transaction records
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Payment identifiers (excluding full card numbers)
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Automatically Collected Information:
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IP address
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Device type, browser type, and operating system
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Time of access and browsing activity
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Cookie and local storage preferences (where consent is required)
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We do not intentionally collect sensitive personal information unrelated to the provision of services.
Ⅳ. Purpose of Using Personal Information
We may use personal information for the following purposes:
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Processing orders, payments, shipping, and after-sales support
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Sending notifications related to orders or services
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Improving website functionality, performance, and user experience
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Complying with legal, tax, or regulatory obligations
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Preventing fraud, abuse, or other illegal activities
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Unless explicitly agreed, we will not use personal information for marketing purposes.
Ⅴ. Cookies and Similar Technologies
Where permitted by law, we may use cookies and similar technologies to:
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Maintain basic website functions
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Remember language, region, or display preferences
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Ensure consistency in the shopping cart and checkout process
You can manage or revoke cookie permissions through your browser settings.
Disabling non-essential cookies generally will not affect the core website functions, but may limit some personalized features.
For more details, please refer to the Cookie Policy
Ⅵ. Data Security Measures
We implement reasonable technical and organizational measures to reduce the risk of unauthorized access, disclosure, or misuse of personal information, including but not limited to:
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Encrypting data transmissions
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Access control and the principle of least privilege
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System security monitoring and maintenance
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Privacy and data protection training for employees
Ⅶ. Data Sharing and Third-Party Services
We may share limited personal information with third parties when necessary for service provision, such as:
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Payment service providers
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Logistics and delivery partners
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Technology, order management, or customer support service providers
These third parties are only permitted to use personal information for specific purposes and are required to implement reasonable security measures.
We do not sell personal information to unrelated third parties.
Ⅷ. Cross-Border Data Processing
In some cases, personal information may be stored or processed outside of Australia.
In such cases, we take reasonable measures to ensure that the information remains protected according to applicable privacy laws and security standards.
Ⅸ. Data Retention
We may retain information related to orders, transactions, and accounting for a reasonable period as required by law or for business needs.
When personal information is no longer required for its original purpose, we will delete or anonymize it, unless retention is required by law.
Ⅹ. Data Security Incidents
If a security incident occurs that may affect personal information, we will assess the situation and take reasonable steps to address it.
We will notify affected individuals where required by law or as appropriate.
Ⅺ. Your Rights
Under applicable Australian privacy laws, you have the following rights:
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Request access to the personal information we hold about you
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Request correction of inaccurate or incomplete information
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Request deletion or restriction of personal information, where applicable
To exercise these rights, please contact us using the details below.
We will respond during our business hours.
Ⅻ. Regarding Information from Minors
This website is not intended for individuals under the age of 18.
If we discover personal information from minors, we will take reasonable steps to address the matter.
ⅩⅢ. Contact Information
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Address: 812 TOMMY LEE COOK RD, PALMETTO, GA, 30268-1591
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Contact Number: +1(210) 336-9433
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Email: client@urbannestz.com
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Service Hours: Monday to Friday, 9 AM to 6 PM (Australia/Sydney, AEST/AEDT)
ⅩⅣ. Policy Updates
This privacy policy is effective as of the date of publication.
We may update this policy from time to time due to legal, operational, or technical changes.
Any updates will be posted on this page or notified to you through reasonable means.
We recommend that you review this policy regularly.