14-Day No-Reason Return and Exchange Policy

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Additional Legal Disclaimers

Ⅰ. Platform Information

Platform Website: https://urbannestz.com

Ⅱ. Pricing and Fees

All prices include Australian GST (Goods and Services Tax) and customs duties.

DDP (Delivered Duty Paid): No additional payment is required upon delivery.

Ⅲ. Shipping and Logistics

  • Address: 812 TOMMY LEE COOK RD, PALMETTO, GA, 30268-1591

  • Carriers: DHL, FedEx, UPS

  • Shipping Time: Orders will be dispatched within 1-3 business days after processing.

  • Estimated Delivery: 7-13 business days (depending on the destination and logistics conditions)

  • All goods are shipped from the United States and come with full tracking available.

Ⅳ. Right of Withdrawal

Under the Australian Consumer Law (ACL), you have the right to request a return, refund, or exchange within 14 days after receiving the product.

Ⅴ. Payment and Data Security

  • Payments are processed through a PCI-DSS compliant platform.

  • Credit card information will not be stored.

  • The website uses HTTPS (TLS/SSL) encryption to ensure secure data transmission.

  • Data processing follows GDPR guidelines and is used solely for order and service purposes.

Ⅵ. Contact Information

  • Address: 812 TOMMY LEE COOK RD, PALMETTO, GA, 30268-1591

  • Contact Number: +1(210) 336-9433

  • Email: client@urbannestz.com

  • Service Hours: Monday to Friday, 9 AM to 6 PM (Australia/Sydney, AEST/AEDT)